The truth about Paypal seller protection is that they want you, the seller, to pay them fees. The epic announcement of 100% seller protection is just a bait. Paypal claims to give you 100% seller protection if the shipping address is confirmed.
The 100% protection is also applied to ALL transactions even for unconfirmed address if the transactions are from eBay. I am not sure how this is going to change now that Paypal and eBay are going to part ways soon.
Other than a previous case where they flagged all my transactions for 1 full year. Here is another transaction through eBay. While I was comfortable about the chargeback filed by the buyer, I only ended up losing the money plus $20 chargeback fees. Why was I feeling comfortable? Other than the 100% seller protection, I had a Fedex tracking that showed the item was delivered while buyer kept saying he did not receive it. Now you wonder how in the world, I ended up losing everything?
What does Paypal say? “This is between you and the buyer’s credit card company. If you have anything to say, talk to them yourself!” Right! How do I even talk to them myself? and why in the world am I paying Paypal all the fees?
When I cited Seller Protection, they kept saying it’s a “chargeback.” Why does chargeback have anything to do with Seller Protection at all?
on the eBay side, they said the buyer did not file a dispute through them, so it’s between me and Paypal. Last time I checked, Paypal is an eBay company AND the 100% seller protection involves BOTH eBay and Paypal.
In the end, I lost the merchandise, I lost the shipping cost, I lost the money, AND I lost $20 on the chargeback fees. What seller protection? think again!